Signs of Visible Intoxication: Training Matters
Recognizing the signs of visible intoxication is not always easy.
Without proper training, it can be even more difficult.
Alcohol servers and managers should understand what to look for when serving customers. They should also understand alcohol service procedures, risk management, and their responsibilities when signs begin to appear.
Recognizing Signs of Visible Intoxication
Visible intoxication may involve changes in a customer’s speech, coordination, balance, behavior, or judgment.
However, one sign may not tell the entire story.
Several signs appearing together may provide a clearer picture of the customer’s condition.
That is why recognizing the signs of visible intoxication requires training and awareness.
Alcohol Server Training Should Be Ongoing
Responsible alcohol service involves more than completing a training course once.
Training should be refreshed.
Employees should regularly review alcohol service procedures and the signs of visible intoxication.
Managers should also reinforce training and monitor employee performance.
This helps keep alcohol servers alert and engaged.
Management Oversight Matters
Safe alcohol service requires support from management.
Restaurant and bar managers should provide training, policies, procedures, and oversight.
Employees should know what to look for. More importantly, they should know what to do when a customer begins showing possible signs of intoxication.
When a serious alcohol-related incident occurs, a restaurant expert witness may examine these same issues.
Training records, alcohol service procedures, employee actions, management oversight, and the signs of visible intoxication may all become important parts of the analysis.
Alcohol service carries serious responsibility.
Training once is n
That’s also why I published a book on how to recognize signs of visible intoxication called Restaurant Ridiculous.
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