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Poor execution is a bad meal, an unhappy employee, or a misplaced order. It is lost focus or what I facetiously call “that loving feeling.”

Lost focus allows things to slide. For some reason or another, maybe personal issues, ego issues, forgetfulness, or who knows what, the simple tasks of running a restaurant move down the priority scale. Lost focus also happens when the owner becomes bored, disinterested, or unexcited by the prospect of owning a restaurant once all the work of the job is discovered. The owner forgets that running a restaurant is a career and comes to treat it like a hobby he or she is tired of.

At this point, the competition starts sniffing around. The complacent restaurant owner suddenly finds that the well of black ink has gone red while no one was watching. I have seen it happen many times.

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