When it comes to restaurant liability and training, those responsible for training management and employee level personnel would do well to remember that people don’t become what they are told. They become what they practice and repeat.
Every day requires a fresh perspective to keep us sharp and our minds engaged in our work, and every training method requires regular refreshers to keep workers on track. Every sharp employee or manager needs to be sharpened now and then. Otherwise, it’s easy to let a new kind of mediocre training set in as time goes by.
That is true of any skillset and any job and is no different in the restaurant world. Continual and ongoing training is what makes behavior stick – for better or for worse.
Continual and Ongoing Training
The reasonable and customary restaurant industry standard is to provide every employee with continual and ongoing safety, health, and security training from the time they begin employment with the restaurant until their time of termination of employment from the restaurant.
Continual and ongoing training in the restaurant industry traditionally includes a varied mixture of written, verbal, hands-on, and video training that is in direct alignment with the written policies, procedures, and practices of the restaurant industry, the written policies, procedures, and practices of the specific restaurant organization, and the written policies, procedures, and practices of the specific restaurant establishment that the employee is working at to be within restaurant industry standard and regulatory compliance.
Training helps identify the safety and health responsibilities of both management and employees at the restaurant site. Training is often most effective when incorporated into other education or performance requirements and job practices pertaining to the restaurant industry or the specific restaurant where the employee is employed. The complexity of training depends on the size and complexity of the restaurant worksite, brand, or company, as well as the specific characteristics of the hazards and potential hazards at the restaurant itself.
Make no mistake about it – restaurants and restaurant operations are highly complex, and the hazards and potential hazards are many.
Many OSHA standards, which have prevented countless workplace tragedies, include explicit safety, health, and security training requirements to ensure that workers have the required skills and knowledge to safely do their work.
Of note, these requirements reflect the universal and fundamental belief of our industry – and of OSHA – that training is an essential part of every employer’s safety, health, and security program for protecting workers and customers from various types and kinds of slip and fall injuries and from all manner of slip and fall hazards.
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