If you’re in the hospitality industry, you should understand what hospitality is.
You should know that hospitality is about relationships.
It is devoting the time to take someone’s jacket or pull out someone’s chair.
It is asking Mrs. Jones how her child did at soccer camp and wishing Mr. Smith best of luck on his fishing trip.
It is caring.
It is knowing the names of your customers and ordering an extra dollop of ice cream for Billy because you know he loves it.
Hospitality is enjoying people just because.
Hospitality is enjoying life and the place you work and having a genuine desire to share.
But all too often, the restaurant industry that is the very heartbeat of the hospitality industry completely loses sight of what hospitality means.
I love the restaurant industry and so does the majority of the US population, but together we must demand a higher level of performance as it pertains to safety, health, and security for us all, and I believe that starts with more basic day-to-day operational training and oversight with something as straight forward and simple as the concept of hospitality when you are in the hospitality industry.
From hands-on experience, I can tell you that the number of rapes, murders, wrongful deaths, catastrophic injuries, intentional contaminations, and a host of other incidents occurring each year in restaurants, bars, and drive-thrus across America is truly mind-boggling. And for those of us that deal with them, and the people that they directly and indirectly impact, it’s heartbreaking. These incidents, accidents, events, and occurrences happen to employees, vendors, independent contractors, and customers from nearly every walk of life.
And if it can happen to them, it can happen to you, your spouse, your child, your parent, or your loved one at any time. The unfortunate truth is that the vast majority of these incidents are preventable.
So be aware of how hospitable the places you dine at really are. But in the meantime, be hospitable today and take care of your relationships – no matter what industry you are in.
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