Blog
Safe Alcohol Service is Not a One-Time Task
Signs of Visible Intoxication: Training Matters Recognizing the signs of visible intoxication is not always easy. Without proper training, it can be even more difficult. Alcohol servers and managers should understand what to look for when serving customers. They...
The McDonald’s Coffee Burn vs Modern Day Cases
When most people hear about hot coffee spills – and the accompanying lawsuits involved – the first thing they think of is the infamous fast-food lawsuit from the 90’s. Although that case brought awareness to the dangers of hot coffee, it also set a precedent for...
Restaurant Liability and Training
When it comes to restaurant liability and training, those responsible for training management and employee level personnel would do well to remember that people don't become what they are told. They become what they practice and repeat. Every day requires a fresh...
What the Hospitality Industry is All About
If you're in the hospitality industry, you should understand what hospitality is. You should know that hospitality is about relationships. It is devoting the time to take someone’s jacket or pull out someone’s chair. It is asking Mrs. Jones how her child did at soccer...
When Hot Coffee Spills…You Have 3 Seconds
Drive-Thru Coffee Burn Case: It Isn't Just the Temperature A drive-thru coffee burn case can involve much more than the temperature of the coffee. When hot coffee spills inside a vehicle, the customer may have little room to react. The liquid can spill onto the torso,...
Every 39 minutes, Someone Dies…Because of a Drunk Driver
Dram Shop Expert Witness: Alcohol Overservice Cases Every 44 minutes, someone dies in an alcohol-impaired-driving crash in America. In 2024, 11,904 people were killed in these crashes. Behind those numbers are real people, families, injuries and deaths. In some cases,...
Restaurant Premises Safety
It is not enough that restaurant industry employees just show up to work on time. Or as is far too often the case, even show up at all. That is only the beginning. While at work, employees must also take accountability for their actions. Especially when it comes to...
What is Going on in Restaurants and Bars?
You may be surprised at the number of things that can go catastrophically wrong in a restaurant. There are so many things, in fact, that 8 people per day die in a restaurant. You read that right. 8. Every day. You may be asking, "What in the world is going on in...
Drive-Thru Hot Beverage Disasters
Make no mistake about it, restaurants can be very dangerous places for those who are untrained or untrustworthy. And they can be very dangerous places for those who enter establishments where the people in charge (the various levels of management and the owner) are...
Industry Hazards at the Heart of Restaurant Lawsuits
A critical restaurant industry hazard that is all too often at the heart is restaurant lawsuits is...the hearts and minds of the people running the place. To be certain, ignorance of industry standards is a major problem among restaurant industry personnel. But that's...