Blog
If a restaurant is cooking any meats, there's going to be protein-based grease. That grease doesn't have to be a problem if a restaurant is aware of it and addresses it appropriately. But all too often, they either don't know or don't care enough to clean any grease...
The McDonald’s Coffee Burn vs Modern Day Cases
When most people hear about hot coffee spills – and the accompanying lawsuits involved – the first thing they think of is the infamous fast-food lawsuit from the 90’s. Although that case brought awareness to the dangers of hot coffee, it also set a precedent for...
Restaurant Liability and Training
When it comes to restaurant liability and training, those responsible for training management and employee level personnel would do well to remember that people don't become what they are told. They become what they practice and repeat. Every day requires a fresh...
What the Hospitality Industry is All About
If you're in the hospitality industry, you should understand what hospitality is. You should know that hospitality is about relationships. It is devoting the time to take someone’s jacket or pull out someone’s chair. It is asking Mrs. Jones how her child did at soccer...
When Hot Coffee Spills…You Have 3 Seconds
Ordering a coffee in a drive-thru lane presents multiple opportunities for calamity. And you can't beat the clock once that calamity happens...unless you can remove the liquid from your body in three seconds. If you are seated in your car when the hot liquid spills,...
Every 39 minutes, Someone Dies…Because of a Drunk Driver
Every 39 minutes, someone dies on America’s roadways because of a drunk driver. Millions more are getting injured, harmed, and maimed. Often it is the innocent who get slaughtered while the drunk driver walks away with barely a scratch. These horrific scenes play out...
Restaurant Premises Safety
It is not enough that restaurant industry employees just show up to work on time. Or as is far too often the case, even show up at all. That is only the beginning. While at work, employees must also take accountability for their actions. Especially when it comes to...
What is Going on in Restaurants and Bars?
You may be surprised at the number of things that can go catastrophically wrong in a restaurant. There are so many things, in fact, that 8 people per day die in a restaurant. You read that right. 8. Every day. You may be asking, "What in the world is going on in...
Drive-Thru Hot Beverage Disasters
Make no mistake about it, restaurants can be very dangerous places for those who are untrained or untrustworthy. And they can be very dangerous places for those who enter establishments where the people in charge (the various levels of management and the owner) are...
Industry Hazards at the Heart of Restaurant Lawsuits
A critical restaurant industry hazard that is all too often at the heart is restaurant lawsuits is...the hearts and minds of the people running the place. To be certain, ignorance of industry standards is a major problem among restaurant industry personnel. But that's...